About us

Morgan Price was formed in 1999 to act as a product provider in the international health insurance market.  We are what is know as a managing general agent (MGA) or managing general underwriter (MGU) which means we are not an insurer, but we act on behalf of insurers in terms of product design, administration, premium collection and where appropriate claims handling, with an amount of delegated authority from that insurer. 

The products we sell are our products and the clients who buy them are our clients.  We choose the most appropriate insurer (and other partners such as claims handlers) to provide the best service to our clients, and where they do not then we are able to change them.

Our Mission

"Morgan Price is a reliable, honest, international healthcare company, providing peace of mind with simple and competitive products. A small team with big company values, we are dedicated to treating our customers as individuals.”

Treating customer fairly

Our clients are central to everything that we do and as such we are committed to treating customers in a fair, honest and transparent manner.

This means that we will:

  • deal with our clients in an open and honest way and give them as much information as possible at all stages of their interaction with us - even if we have done something wrong;
  • provide products that fulfill the needs of our clients;
  • provide clear documentation and communications so the clients know what they have bought and how to use it;
  • where our products or service fall short of the standards a client expects, work hard to put them right;
  • pay valid claims in a timely manner, and not decline claims on an unfair technicality;
  • advise our clients when a product no longer meets their needs what their options are, even if this means recommending a competitor. 

 

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